Frequently Asked Questions
Where do you deliver?
NZ: We can deliver nationwide (excluding PO boxes). Get your orders in before 1pm and...
North Island customers should receive their parcels the next day. If you are in the South island, please allow for 2 days to receive your order. Orders placed on a Friday will most likely be delivered the following Monday.
Rural customers: PLEASE SLECT THE RURAL SHIPPING OPTION and allow 2-3 days for delivery.
Australia: We can ship our Feeding Essentials and PLAY range only.
Please allow 8-10 days for your parcel to arrive.
Shipping is charged between NZ$15-20 depending on the size of the order. Please allow -10 working days once you have received confirmation your order has been sent.
We can ship worldwide at a flat rate of $35 for parcels under 2kg. We will notify you if your order goes over this quota- however this is not very likely.
Our International shipping is sent untracked - this allows us to keep the cost down. Petite Eats is not liable should the items go missing in the post.
For any purchases outside of New Zealand you may be required to pay customs charges and/or duty tax on your orders. Petite Eats is not responsible for and will not reimburse any of these charges and duties. Customs charges and duties are the responsibility of the customer and will not be refunded. We do not offer refunds if you refuse the package if any of these charges are applied.
Do you deliver to rural addresses?
We do for NZ customers, just select the rural shipping option when you are checking out.
Unfortunately, we are unable to deliver to PO boxes.
Can we pick up from you in Papamoa?
Yes of course. Just select the pick-up option when arranging shipping and email em@petiteeats to request a pick up time.
Do you offer FREE shipping?
Yes, we do when you spend a certain amount...
NZ: FREE SHIPPING for orders over $80
AUZ: FREE SHIPPING for orders over $150
WORLDWIDE: FREE SHIPPING for orders over $200
Do you offer Layby?
We sure do!
What are your feeding essentials made from:
Most, if not all of our products are made using silicone. We have chosen this because of the natural anti-bacterial and mould resistant qualities. Silicone is super practical, as it can be safety heated in the microwave, oven, kept in the freezer and best of all put in the dishwasher. Silicone is super durable meaning our products are going to last a long time.
What products do you recommend for just starting solids?
- A Premium Silicone bib is a must-easy to clean and catches all the mess.
- A Silicone bowl and spoon set
- Sippy Cup
- Sleeved bibs are also particularly handy for a more full protection (esp. for finger foods)
How do I get the best suction out of my bowl?
Press in the centre of the bowl to push the air out.
How do I clean the silicone products?
Our silicone products are dishwasher safe (top rack). You can also hand wash using warm soapy water.